What kind of products does Sotcet offer?
We specialize in premium-quality pet toys designed to promote health, engagement, and play for dogs and cats of all sizes.
Do you ship internationally?
Yes, we ship worldwide to most countries. Shipping is free on orders over $59.99. Orders under $59.99 will incur a flat fee of $12.99.
How long does it take to process and ship my order?
Orders are processed within 1–3 business days. Delivery time is typically 7–15 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track your order directly on our website.
What is your return policy?
We accept returns within 30 days of delivery, as long as the items are unused, in original condition, and in the original packaging. Please see our Return & Refund Policy for full details.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping unless the item is defective or we made a shipping error.
What should I do if I receive a defective or damaged item?
Please contact us at help@sotcet.com with your order number and photos of the damaged item within 7 days of delivery. We will send a replacement or issue a full refund after verification.
Can I cancel or modify my order after placing it?
You may cancel or change your order within 24 hours. Once the order is processed or shipped, we can no longer make changes.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer support?
You can reach us by email at help@sotcet.com or by phone at +1 571-451-5021. Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST).